FREE U.S. SHIPPING FOR ORDERS $30+

Customer Care

Shipping

We will ship all orders from our Austin office withing 3 days of receipt. In the event of pre-orders, your order will be shipped by the promised date. The only exception is apparel, which is printed in the US upon ordering. Please allow an extra 5-7 days for receipt of printed tees and embroidered caps.

Quality Assurance

We have inspected all products and expect them to perform well under normal use. As with all handicrafts, some variations in color, size, and pattern may occur; this is part of the charm of international handicrafts and what makes each item special! If you have ordered an item for your pet, please watch the condition of the item; if it becomes worn and presents a hazard to your pet, please discontinue use immediately.

Returns, Refunds & Exchanges

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned including earrings, cat toys, and gift cards.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at pawzaar@parisandjohn.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at pawzaar@parisandjohn.com and send your item to: PO Box 1389 Cedar Park Texas US 78630.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: PO Box 1389 Cedar Park Texas US 78630

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.